Shipping Policy

Average Delivery Time for All Packages

Below is the average delivery time for all our packages:

• Processing Time: Once an order is placed, we take 1-3 working days to process it. Typically, it takes one working day during the week, but if you order on a Friday evening or over the weekend, it may take a bit longer.

• Delivery Time: After processing, your order will be dispatched, and delivery takes an average of 8-12 working days.

We strive to make the ordering and delivery process as seamless as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team. Below is an outline of how your order will be processed and delivered.

 

Placing an Order

Ordering from Emerald London is simple:

1. Select Your Product: Visit the product page and add the desired item to your shopping cart by clicking the “Add to Cart” button. Make sure you select the correct variants.

2. Proceed to Checkout: Once everything is in order, click “Proceed to Checkout.” On the information page, enter your address details accurately. Ensure all information is correct, then click “Continue Shipping.”

3. Review Shipping Details: On the “Dispatch” page, review your address information. Note that every shipment is sent free of charge as a token of our appreciation to our customers.

4. Choose Payment Method: Click “Proceed to Payment” to select from various SSL-encrypted payment options, ensuring a secure transaction:

• Klarna (deferred payment)

• Credit Card (AMEX, Mastercard, Maestro, Visa)

• PayPal

• EPS

• Sofort

5. Complete Your Order: After selecting your payment method, click “Complete Order” and follow the instructions. If you encounter any issues, please contact us.

 

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your door free of charge with no minimum order quantity required.

 

Shipping Your Order

Found the perfect look or accessory on our website? We ensure your order is processed and shipped as quickly as possible. To offer fair prices, we collect parcels in large quantities and ship them once we reach our minimum quantity.

We appreciate your understanding and support in helping us create a better and healthier world.

 

Important Note:

Due to high demand and potential delays caused by the COVID-19 pandemic, please be aware that there may be delays in order processing and shipping. We will do our best to ship your order as quickly as possible.

For urgent dispatch, please contact us by email. Our service team will be happy to assist you with a suitable solution.